Log into your Justine account, open the invoice and compare your order with the invoice. Make sure the code and quantity you ordered were correct.
If there’s a mistake on your account and your order were placed twice, you can send the duplicate order to your leader. Your leader will then write a credit note for you and send your order back to head office. The amount of the duplicate order will then be credited back to your account in 2 to 3 weeks. Ask your leader for details on how to send it.
Some Products Are Not In The Box
Check on your invoice under the heading “Shorted”. When products are not in stock in will be displayed under “Shorted” and you will receive it with your next order IF it is in stock, otherwise you will receive it at a later time when it’s back in stock. You do not get charged for “Shorted” products and even if it’s only available in the next campaign you will still be charged the price you would’ve paid in the campaign it was ordered.
If the product is missing from your box but it is displayed on the invoice and you were charge for it, send me an email and I will write a credit slip so head office can credit the amount back to your account. If you want the product to be added to your next order let me know so I can phone head office and ask that they include it in your next order.
You Just Placed An Order And Need To Change Something
Keep in mind that Justine has thousands of consultants and there is a certain procedure and policy to make certain orders leave the warehouse as soon as possible. If you have a credit account and placed an order then there is nothing we can do to change or add something to that order. If you have a cash account and need to change or add something, you may call head office and ask an agent to delete your current order, when the order is deleted you can log into your account and place the correct order.
Incorrect Products Sent, Broken or Leaked Product Package
If you receive your order and some of the products were broken, leaked or it’s just the wrong product, you may send it to your leader. Your leader can write a credit note for you and send it to head office with the products. Head office will then send you new products with your next order if you like or they can just credit the amount back to your account. Ask your leader for details on how to send the order to him/her.